How can we help?
Last updated: September 25, 2026
For help with Tempo Canvas, contact ofri.yehuda27@gmail.com. Include your iOS version and a description of the issue. Please do not send passwords, payment details, or private Apple sign-in codes.
Purchases and subscriptions
Use Restore Purchases in the app with the Apple Account that purchased Plus. Restoring does not require a Tempo Canvas account. Starting with version 1.0.1, sign in with Apple before purchasing a new plan; version 1.0.0 also permits purchases without a Tempo Canvas account. Manage or cancel your subscription in Apple Account subscription settings. Refund requests go through Apple.
Artwork and offline use
Additional artworks download before your focus session starts. If a download fails, try again when connected or choose an available offline artwork. Clearing downloaded images does not remove your collected-art records or focus history.
Cloud library and deletion
Apple sign-in provides backup and sync. Starting with version 1.0.1, signing in moves guest progress into your account automatically. To delete your Tempo Canvas account and cloud library, open Profile, choose “Delete Tempo Canvas account”, and confirm. Finish any active timer first. Starting with version 1.0.1, account deletion also clears guest artwork and history on that iPhone; version 1.0.0 keeps the separate guest library. Deleting an account does not reset the three free sessions or cancel an Apple subscription.
After deletion, you can also remove the app’s Apple sign-in permission in iPhone Settings → your name → Sign in with Apple → Tempo Canvas → Delete. See Apple’s instructions. For privacy or deletion assistance, email us from your account address when possible. We may need to verify account ownership before acting on a request.